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Why buy a DROEB Care Plan?

BLACK MOUNTAIN GOLD INC wants your watch or jewelry purchase to stay as beautiful as the day you purchased it. That's why we recommend you protect your jewelry investment beyond the initial warranty period with a BLACK MOUNTAIN GOLD INC Care Plan.

PLEASE NOTE: Jewelry Care Plans are only available to residents of the United Sates and military and government personnel with APO, FPO or DPO addresses. DROEB customers who purchase their Care Plan at a BLACK MOUNTAIN GOLD INC store will be covered when traveling internationally. Please refer to your Care Plan information brochure provided with your purchase for additional details, or contact us with any questions.

DROEB Jewelry Care Plan

Keep your jewelry as beautiful as the day it arrived.

Protect your fine jewelry with one of DROEB' Jewelry Care Plans. Our jewelry care plans provide either three years or a lifetime of free quality jewelry repairs. Customer service is available 24/7 at (800) 371-0758 or simply return your items to a DROEB store for service. With our Jewelry Care Plans, you can be assured that your covered jewelry will continue to maintain its radiance for years to come.

Lifetime Jewelry Protection Includes:

Coverage from failures including those due to normal wear & tear, such as:*

  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Cracked or thinning ring bands
  • Kinked chains and broken clasps
  • Broken earring posts or backs

Gemstone and diamond coverage

  • Cracks, chips or scratches
  • Loss of diamonds and gemstones due to a defect in the setting

Additional plan features

  • Unlimited ring resizings
  • 24/7 customer service

3-Year Jewelry Protection Includes:

Coverage from failures including those due to normal wear & tear, such as:*

  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Cracked or thinning ring bands
  • Kinked chains and broken clasps
  • Broken earring posts or backs

Gemstone and diamond coverage

  • Cracks, chips or scratches
  • Loss of diamonds and gemstones due to a defect in the setting

Additional plan features

  • Renewal after three years
  • 24/7 customer service

If it is determined that your jewelry is beyond repair, you will be reimbursed for the amount you paid for the item, plus sales tax.

*See terms and conditions for complete details. Limitations and exclusions apply.

DROEB Watch Care Plan

Keep your watch running like new.

Protect your new watch purchase with a BLACK MOUNTAIN GOLD INC Service Plan. Our watch service plan provides two years OF UNLIMITED FREE quality watch repairs at any BLACK MOUNTAIN GOLD INC store nationwide or by calling our toll-free service number.

The service plan provides coverage for repairs to virtually every part of your watch including:

  • Movement
  • Crystal
  • Case
  • Bezel
  • Band
  • Clasp
  • Stem
  • Crown

Click here for Service Plan terms and conditions.

How to obtain service under a DROEB Care Plan

Obtaining service with a DROEB Care Plan is easy.

For customers near a DROEB store

If you are near a DROEB store, you simply take your watch or jewelry item that was covered under a DROEB Care Plan back to any BLACK MOUNTAIN GOLD INC store. Be sure to bring the following with you:

  • your original DROEB purchase receipt (from a DROEB store, DROEB.com or a DROEB catalog purchase)
  • your copy of the DROEB Care Plan brochure that was provided to you when you first purchased the item

These items may be required to obtain service.

Not sure where a DROEB store is located?

Check out our store locator on our droeb.com to see if there is a DROEB store near you.

Not near a DROEB store?

No worries! Just call our DROEB Care Plan hotline at (800) 371-0758. A DROEB Care Plan representative will provide you with instructions on how to obtain remote service nationwide for your fine jewelry or watch purchase. Please be sure to have your original DROEB purchase receipt available at the time of your call; you may be asked for receipt information.